Privacy Policy

On The Spot Tech Solutions LLC

Effective Date: August 6, 2026

Last Updated: August 6, 2026

On The Spot Tech Solutions LLC (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile device repair services, website, forms, or communicate with us, particularly in connection with on-site repairs performed at your location.

By scheduling a repair, signing our waiver, or providing information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Contact & Identity Information

Full name
Phone number
Email address
Service address (for on-site repairs)
Mailing address (if different)

Device Information

Device make, model, color, and condition
Serial number, IMEI, or other identifying numbers (when relevant to the repair)
Description of the issue

Service & Transaction Information

Repair history and service notes
Payment and invoice information (we do not store full credit/debit card numbers)
Appointment details and communications

Location Information

Service address you provide for on-site repairs

Communication Records

Text messages, emails, phone calls, and form submissions related to your repair

Website / Technical Information (if you visit our website)

IP address, browser type, device type, and usage data

We do not intentionally collect sensitive personal information beyond what is necessary to perform the requested repair service.

2. How We Use Your Information

We use the information we collect to:

Schedule, manage, and complete on-site and mobile device repairs
Communicate with you regarding appointments, repair status, invoices, and follow-ups (including via SMS/text when you consent)
Process payments and issue invoices
Improve our services and customer experience
Comply with legal and regulatory obligations
Protect the rights, safety, and property of the Company, our technicians, and our customers

3. Device Data and Customer Responsibilities (Important for Liability)

Customer Responsibility for Data

Before our technician arrives at your location, you are solely responsible for:

Backing up all data on your device
Removing or securing any sensitive personal, financial, or confidential information
Providing any necessary passcodes, passwords, or access credentials only if required for the specific repair

We strongly recommend that you back up your device and remove personal data before the technician arrives. On The Spot Tech Solutions LLC and its technicians are not responsible for any loss, corruption, or unauthorized access of data that remains on the device.

Access to Device Contents

Our technicians will only access the portions of your device necessary to diagnose and perform the requested repair. We do not browse, copy, transfer, or store your personal photos, messages, files, or other private content unless you specifically request a data backup or transfer service in writing.

Any temporary access credentials you provide are used solely for the repair and are not retained after service is completed.

4. How We Share Your Information

We do not sell your personal information to third parties for marketing purposes.

We may share information only with:

Service providers who assist us in operating our business (payment processors, SMS providers, scheduling tools, etc.), under contracts that require them to protect your information
Legal authorities when required by law, subpoena, or court order
Professional advisors (attorneys, accountants) when necessary

5. SMS / Text Messaging

By providing your phone number and consenting to receive texts, you agree to receive messages related to:

Appointment confirmations and reminders
Repair status updates
Invoice and payment notifications
Limited service-related follow-ups

Message and data rates may apply. You may opt out at any time by replying STOP. Consent is not a condition of receiving repair services.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure. You provide information at your own risk.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights (California Residents)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA/CPRA):

Right to know what personal information we collect, use, and disclose
Right to request deletion of your personal information (subject to certain exceptions)
Right to correct inaccurate personal information
Right to opt out of the sale or sharing of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information below. We will verify your identity before responding.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent version. Continued use of our services after changes constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

On The Spot Tech Solutions LLC

Email: [j.nguyen@onthespottechsolutions.com/k.tellez@onthespottechsolutions.com]

Phone: (949) 867-8327

Serving Orange County, California

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