Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact & Identity Information. Full name, phone number, email address, service address (for on-site repairs), and mailing address if different.
• Device Information. Device make, model, color, and condition; serial number, IMEI, or other identifying numbers when relevant to the repair; description of the issue.
• Service & Transaction Information. Repair history and service notes; payment and invoice information (we do not store full credit/debit card numbers); appointment details and communications.
• Location Information. The service address you provide for on-site repairs.
• Communication Records. Text messages, emails, phone calls, and form submissions related to your repair.
• Website / Technical Information. IP address, browser type, device type, and usage data if you visit our website.

We do not intentionally collect sensitive personal information beyond what is necessary to perform the requested repair service.

2. How We Use Your Information

• Schedule, manage, and complete on-site and mobile device repairs
• Communicate with you regarding appointments, repair status, invoices, and follow-ups (including via SMS/text when you consent)
• Process payments and issue invoices
• Improve our services and customer experience
• Comply with legal and regulatory obligations
• Protect the rights, safety, and property of the Company, our technicians, and our customers

3. Device Data and Customer Responsibilities

Before our technician arrives at your location, you are solely responsible for backing up all data on your device, removing or securing any sensitive personal, financial, or confidential information, and providing any necessary passcodes only if required for the specific repair.

We strongly recommend that you back up your device and remove personal data before the technician arrives. On The Spot Tech Solutions LLC and its technicians are not responsible for any loss, corruption, or unauthorized access of data that remains on the device.

Our technicians will only access the portions of your device necessary to diagnose and perform the requested repair. We do not browse, copy, transfer, or store your personal photos, messages, files, or other private content unless you specifically request a data backup or transfer service in writing. Any temporary access credentials you provide are used solely for the repair and are not retained after service is completed.

4. How We Share Your Information

We do not sell your personal information to third parties for marketing purposes. We may share information only with service providers who assist us in operating our business (payment processors, SMS providers, scheduling tools, etc.) under contracts that require them to protect your information; legal authorities when required by law, subpoena, or court order; and professional advisors when necessary.

5. SMS / Text Messaging

By providing your phone number and consenting to receive texts, you agree to receive messages related to appointment confirmations and reminders, repair status updates, and invoice and payment notifications. Message and data rates may apply. You may opt out at any time by replying STOP. Consent is not a condition of receiving repair services.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure. You provide information at your own risk.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights (California Residents)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA/CPRA): the right to know what personal information we collect, use, and disclose; the right to request deletion (subject to certain exceptions); the right to correct inaccurate personal information; the right to opt out of the sale or sharing of personal information (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact us using the information below. We will verify your identity before responding.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent version. Continued use of our services after changes constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

On The Spot Tech Solutions LLC
Email: j.nguyen@onthespottechsolutions.com / k.tellez@onthespottechsolutions.com
Phone: (949) 867-8327
Serving Orange County, California